If you have a problem with the game suddenly closing, please let us know by tapping [Help and Support]. The Critter Crew team will investigate the cause.
<iOS>
However, one possible reason the game could close suddenly is that the game is not up to date. Please make sure that you have installed the latest version.
There are 2 ways you can update your game from the App Store.
1. Tap the link to update your game from the App Store.
2. If you tap the link and it says [Open] instead of [Update], try the these steps:
• Open the App Store.
• Tap your profile photo in the top right corner.
• Swipe down on the screen as shown below.
• Tap [Update] next to Critter Crew.
• The game should now update.
<Android>
• Tap the link to update your game from the Google Play Store.
• If you can't update, please restart your device and try again.